Refund & Shipping Policy

Last updated: August 2026

We want you to love what you order. Because much of what we make is fresh and perishable, this policy explains how fulfillment, cancellations, and refunds work.

Fulfillment Options

• Pickup — free. Pick up your order at our kitchen during posted hours. You'll be notified when it's ready.
• Local delivery — available in supported ZIP codes for a flat delivery fee shown at checkout.
• Shipping — available for shippable items nationwide. Cold-pressed juices ship insulated (cold-chain) and are dispatched early in the week to protect freshness; shipping fees are shown at checkout.

Estimated timing is provided at checkout and is not guaranteed. Perishable items are prepared fresh and handled under food-safety practices.

Cancellations

Orders can be cancelled for a full refund only before we begin preparing them. Once preparation starts, perishable items cannot be cancelled. To request a cancellation, contact us as soon as possible with your order reference.

Refunds & Replacements

For food-safety reasons, perishable products (juices and prepared food) are generally non-refundable and non-returnable once prepared. However, we stand behind our quality — if any of the following happens, contact us within 24 hours of pickup, delivery, or receipt and we'll make it right with a replacement or refund:

• Your order was incorrect (wrong or missing items).
• An item arrived damaged, spoiled, or in unsafe condition.

Non-perishable goods (such as merchandise) in unused, resalable condition may be returned within 14 days for a refund of the item price.

How Refunds Are Issued

Approved refunds are issued to your original PayPal payment method. Please allow a few business days for the refund to appear, depending on PayPal and your bank.

Damaged or Wrong Orders — What to Do

Contact us through the Site with your order reference and a photo if possible. The faster you reach out, the faster we can resolve it.

Contact

Questions about a refund, delivery, or shipment? Contact us through the Site with your order reference.